Client Results

Client success or failure stories are more engaging than boring technical content

'How this busy corporate executive launch their own business in a weekend' is far more attention-getting than 'how to fi

Personal failure or success stories create powerful content that people want to learn from

Example: 'here's how my marriage ended up in divorce and how you can avoid this in your relationship' - tells the story

Five-star coaching sessions must accomplish five specific things: presence, processing, insight, commitment, and action to create transformation on multiple levels

Pagan states that when done right, coaching clients leave saying 'I got a lot of value from that on a gut level, intuiti

Self-generated insights create more lasting change than being told what to do - guide clients to their own realizations

Pagan teaches 'there are two ways to get a person to do something or to change one is to tell them you need to do this t

Verbal commitments are crucial - guide clients to their action step then ask 'will you do it' and have them commit out loud

Pagan emphasizes 'you can ask them will you do it and have them make a commitment that they will do it and that commitme

Reward action-taking regardless of results - acknowledge implementation efforts rather than just successful outcomes

Pagan demonstrates this principle: 'if someone says that they implemented and they got a new client for $2,500 I say gre

Focus coaching praise on what clients can control - their implementation and action-taking rather than external results

Pagan explains the philosophy: 'in the world we we can't really control what other people do you know we can just contro

Focus on solving customer problems rather than selling your expertise - people don't want to buy you, they want to buy solutions to their problems

Eben identifies this as the single biggest mistake in information marketing, stating that trying to sell yourself and yo

Set referral expectations upfront by explaining your business model focuses on service improvement rather than customer acquisition

Strategy originated from Australian dentist Patty Lund, taught by Joe Stumpf at By Referral Only to real estate agents w

Make the referral deal before providing service by explaining you invest in service quality instead of advertising, then ask for referrals in exchange

Real estate agents using this method walk out of listing appointments with both contracts and referrals in the same meet

How should coaches respond to client results and implementation?

Always praise the implementation and action-taking, regardless of results. Say 'great job implementing' whether they got great results or no results, because you can only control what you do, not external outcomes.

From: 5 Steps To A Powerful Coaching & Leadership Conversation

How do you take responsibility for client results without doing the work for them

Take silent, personal responsibility for helping clients move from their pain or problem to their desired outcome. Don't tell clients you're responsible for their results, as this removes their accountability. Instead, internally commit to doing everything you can to ensure they succeed.

From: One Simple Concept For A Successful Coaching Program

What's the difference between teaching knowledge and getting client results

Teaching knowledge focuses on information delivery, while getting client results focuses on actual transformation from their current pain or problem to their desired outcome. The responsibility shift from knowledge to results creates a domino effect that improves your overall teaching effectiveness.

From: One Simple Concept For A Successful Coaching Program