Steps
Discover the Surface Goal
Ask what the person wants to achieve or their stated objective
Drill Down to True Motivation
Keep asking 'why' until you discover their deepest, specific motivation behind the surface goal
Capture Their Exact Words
Record the precise language they use to describe their deepest desires and motivations
Align Every Interaction
Connect everything you ask them to do back to their motivation using their exact words
Create Visual Reminders
Help them visualize their desired outcome and place reminders everywhere to maintain alignment
Find Mutual Benefit
Identify where your success and their success intersect in the future
Translate Value
Break down costs into manageable terms they understand, like hourly rates or daily amounts
Maintain Post-Purchase
Continue adding value after they commit to prevent buyer's remorse and maintain satisfaction