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Neil Rackham

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SPIN Selling is a book and methodology by Neil Rackham that shows most sales objections are created by salespeople themselves when they try to sell before understanding customer needs. The approach emphasizes discovering and developing customer needs first.

About Neil Rackham

Neil Rackham is an author, consultant and academic. His writing focuses on "consultative selling," an approach he pioneered and documented in his book SPIN Selling (McGraw-Hill).

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