In conflict, avoid ego battles and facilitate the other person's experience rather than making them wrong
In conflict, avoid ego battles and facilitate the other person's experience rather than making them wrong. The move from winning the argument to facilitating the other person's experience is the single highest-leverage de-escalation available.
Relevant Clips1
- Teaching26:20
Avoiding Ego Battles During Interpersonal Conflict
In conflict, avoid ego battles and facilitate the other person's experience rather than making them wrong