How to Apply the Business Friendship Model with Customers

6Steps3Clip evidence2Anchor concepts3Taught in programs
How-ToFrom the source
How to treat customers as business friends -- Transform your customer relationships by shifting from transactional to friendship-based interactions

Steps

  1. Change your language

    Replace the term 'customer' with 'business friend' to rewire your neural connections and approach

  2. Get their attention

    Focus on genuinely capturing their interest rather than just broadcasting your message

  3. Create connection

    Find common ground and shared interests to build rapport, like discovering mutual experiences or values

  4. Demonstrate commitment

    Show through actions that you're committed to helping them achieve their goals, not just taking their money

  5. Provide value first

    Give massive value upfront - more than expected - before asking for payment

  6. Let them judge

    Allow customers to experience the value and decide for themselves whether it warrants payment

Relevant Clips3

  • How-To

    How to implement the business friend approach with customers -- A step-by-step method for transforming customer relationships using Eben Pagan's business friend framework

  • How-To

    How to Apply the Business Friendship Model -- A step-by-step process for building customer relationships using the same patterns humans use to make friends

  • How-To

    How to treat customers as business friends -- Transform your customer relationships by shifting from transactional to friendship-based interactions