The FedEx principle: get sign-off by asking 'what did you hear me say?' and clarify 2-3 rounds until the message is actually received and understood
The FedEx principle means getting confirmation that your message was received and understood, just like FedEx requires a signature. Ask 'what did you hear me say?' and clarify 2-3 rounds until you get satisfactory sign-off.
Relevant Clips3
- Teaching21:25
The FedEx Principle for Confirming Message Delivery
The FedEx principle means getting confirmation that your message was received and understood, just like FedEx requires a signature. Ask 'what did you hear me say?' and clarify until you get satisfactory sign-off.
- Teaching21:13
Asking What Did You Hear Me Say to Verify Understanding
Use the FedEx principle - get sign-off by asking 'what did you hear me say?' to ensure message delivery
- Teaching22:00
Two to Three Clarification Rounds Before Sign-Off
Clarify communication 2-3 rounds before achieving satisfactory sign-off