The Challenge of Valuing Information
Eben explains why humans struggle to perceive the value of information and how successful information marketers focus on creating packages with high perceived value rather than just good content.
Eben Pagan teaches how to transform information into valuable knowledge products by creating standalone concepts that communicate effectively. He reveals the four learning styles framework (Why, What, How, What If) that successful information marketers use to increase perceived value and connect with all types of learners.
Secret Making Information Value
Eben explains why humans struggle to perceive the value of information and how successful information marketers focus on creating packages with high perceived value rather than just good content.
The importance of creating complete, self-contained units of knowledge that include context, techniques, examples, and action steps so learners can immediately understand and implement.
Eben teaches that the meaning of communication is the response you get, requiring communicators to take full responsibility for results rather than blaming their audience for not understanding.
A detailed explanation of the Why, What, How, and What If learning styles based on David Kolb's Harvard research, and how mastering all four creates incredible influence and attraction.
Understanding the three core human drives (power, achievement, affiliation) and how to weave both toward and away-from motivations into all communications for maximum impact.
“Human beings don't know how to value information. It's not obvious to us how much information is worth. And the best information marketers, those that make the most money, what they're best at is creating packages of information that have a high perceived value on their face, but also translating the value of that information.”
— Eben Pagan▶ 1:31
Create standalone concepts that are complete by themselves, use the four learning styles framework (Why, What, How, What If) to communicate with all learners, and focus on translating value rather than just providing information. Human beings naturally struggle to value information, so you must package it with clear outcomes and high perceived value.
“If you really master the four learning styles, you'll become so interesting to other people that they will flock to you. They will come to you, they will seek you out and seek out your knowledge.”
— Eben Pagan▶ 11:13
The four learning styles are: Why (people need motivation and outcomes), What (people want theory and systems), How (people need step-by-step procedures), and What If (people want to take action and get results). Use this sequence when creating any content - start with why they need to learn it, explain what it is, give them how to do it, then get them to take action.
“Why, what, how, and what if? So anytime we want to create a concept, a self contained group of information, whether it be a paragraph, or a chapter, or a book, If we use this formula why, what, how, what if... That's when we know we're communicating with everyone.”
— Eben Pagan▶ 21:08
Use the Why-What-How-What If formula for any communication. Start by explaining why they need to learn it and what results they'll get, then explain what it is with theory and context, give them step-by-step how to do it, and finally get them to take immediate action with specific feedback to look for.
“Most in information experts, most experts, most topic experts, subject experts, they're so deep into what they know, okay, they're they're so their expertise is so they have so much depth that they assume that everybody knows most of the stuff that they already know.”
— Eben Pagan▶ 2:38
Experts assume others know what they know and use too much jargon. The solution is to take responsibility for the response you get and create complete standalone concepts that set context, explain terms, and guide people step by step. Remember: the meaning of your communication is the response you get.
“Power, affiliation, and achievement. Power, affiliation, and achievement. This is some of David McClellan's work. So we humans are, at our core, usually motivated by one of three things. Power and influence, achievement or reaching goals, creating results, or affiliation, attracting people, getting love and approval.”
— Eben Pagan▶ 15:59
People are motivated by three core drives: power/influence, achievement/results, or affiliation/love. They're also motivated either toward what they want or away from what they don't want. Address both the positive outcomes and the pain they'll avoid in your messaging to connect with different motivation types.
A framework for structuring any information product or communication to connect with all learning types
Address the Why
Start by explaining why they need to learn this information, what results they'll get, and what pain they'll avoid. Connect to their core motivations of power, achievement, or affiliation.
Explain the What
Provide the theory, concepts, science, history, and systems understanding. Give them the comprehensive knowledge and context they need.
Teach the How
Give step-by-step procedures, recipes, and action steps. Create exercises and clear processes they can follow immediately.
Create the What If
Get them to take immediate action and provide specific feedback to look for. Help them implement and get real-world results right away.
Human beings don't know how to value information - it's not obvious to us how much information is worth, so the best information marketers focus on creating packages with high perceived value and translating that value effectively
Eben explains that successful information marketers who make the most money excel at creating information packages with high perceived value and translating that value to customers
Create standalone concepts that are understandable all by themselves - complete modular units of knowledge that set context, provide techniques, and enable immediate action
Eben describes creating 'complete stand alone bodies of knowledge' that include context setup, techniques, metaphors, examples, and action steps so listeners can understand and take action immediately
The meaning of a communication is the response that you get - if you're not getting the desired response, you must continually alter your communication until you achieve the result
Eben cites this principle from neurolinguistic programming and emphasizes that successful communicators take responsibility for results rather than blaming the audience for not understanding
There are four learning styles that correspond to different questions: Why (motivation), What (theory), How (procedure), and What If (action) - mastering all four makes you incredibly influential and attractive
Eben learned this framework from Wyatt Woodsmall, based on David Kolb's Harvard research. He states that mastering all four styles makes people 'flock to you' and gives 'incredible influence' and ability to 'achieve results much quicker'
Why learners need motivation and outcome clarity - approximately one-third of people cannot learn unless they know the result they'll get or pain they'll avoid
Eben explains that 'something like a third of people are the why learning style' and they get frustrated and ask 'weird questions' if they don't understand the outcome or pain avoidance from the beginning
What learners want theory, science, history, and systems understanding - most college professors are What learners who focus on abstract concepts and comprehensive knowledge
Eben states that 'Most college professors, as an example, and academics are the what learning style' and they 'want to know the theory, the story, the history, the psychology, the science'
How learners are inductive and need step-by-step procedures - they only understand through taking action steps and get frustrated without clear processes
Eben explains How learners 'need the process' and 'only through taking the action steps and actually doing them do they go, oh now I get it' - they get frustrated by Why and What without actionable steps
What If learners are entrepreneurs who want to take knowledge into the world and get results - they'll leave training early once they get what they need to implement
Eben describes What If learners as 'the entrepreneurs of the world' and quotes Wyatt saying they'll 'come to a seminar or training program like this one and they'll go through half of it and then they'll leave' because 'I just got what I needed. That's the piece I need. I'm going back to my business now to implement it.'
Humans are motivated by three core drives: power/influence, achievement/results, or affiliation/love - and either move toward what they want or away from what they don't want
Eben references David McClelland's work identifying that humans are motivated by 'Power, affiliation, and achievement. Power, affiliation, and achievement.' He adds the toward/away dimension to create comprehensive motivation understanding
Human beings don't know how to value information - it's not obvious to us how much information is worth, so the best information marketers focus on creating packages with high perceived value and translating that value effectively
▶ 1:31Create standalone concepts that are understandable all by themselves - complete modular units of knowledge that set context, provide techniques, and enable immediate action
▶ 1:58The meaning of a communication is the response that you get - if you're not getting the desired response, you must continually alter your communication until you achieve the result
▶ 7:05There are four learning styles that correspond to different questions: Why (motivation), What (theory), How (procedure), and What If (action) - mastering all four makes you incredibly influential and attractive
▶ 10:40Why learners need motivation and outcome clarity - approximately one-third of people cannot learn unless they know the result they'll get or pain they'll avoid
▶ 13:09What learners want theory, science, history, and systems understanding - most college professors are What learners who focus on abstract concepts and comprehensive knowledge
▶ 14:03How learners are inductive and need step-by-step procedures - they only understand through taking action steps and get frustrated without clear processes
▶ 18:22What If learners are entrepreneurs who want to take knowledge into the world and get results - they'll leave training early once they get what they need to implement
▶ 19:56Humans are motivated by three core drives: power/influence, achievement/results, or affiliation/love - and either move toward what they want or away from what they don't want
▶ 15:59Claim: “If people don't understand your teaching, it's their problem - they're too dumb or not trying hard enough”
Reframe: The meaning of communication is the response you get - if you're not getting the desired response, you must alter your communication until you achieve the result
Claim: “Information products should just contain good information and people will see the value”
Reframe: You must create standalone concepts with high perceived value because humans don't naturally know how to value information
“Human beings don't know how to value information. It's not obvious to us how much information is worth.”
“The meaning of a communication is the response that you get.”
“If you really master the four learning styles, you'll become so interesting to other people that they will flock to you.”
“We don't wanna just create information products. We wanna create knowledge products. We wanna create result products.”
Creating Valuable Content
Learn the framework that makes your content 4x clearer and 10-100x more valuable while connecting with 75% more of your audience.
Powerful Communication Strategies
Learn how to increase the perceived value of your information products by 10x to 100x through refined communication strategies that make customers feel like your content was created specifically for them.
Consciously Creating Emotions
Discover how to transform your 'invisible inner influencer' from a manic-depressive controller into a powerful ally for entrepreneurial success.
Coaching Strategies
Business Frameworks
Content value comes primarily from connecting solutions to customer challenges and formatting for clarity, not just from the information itself
Eben states 'Most of the value isn't in the information itself. Most of the value is in the connecting up of your solution with a prospective customer's challenge'
Communication is mostly misunderstood because people communicate using their own learning style instead of adapting to others' styles
Eben explains 'Most communication is misunderstood...because we've never learned that there are multiple ways to learn, multiple ways to communicate, and because we've only learned our own style'
Leaders must constantly reorient in uncertainty by having good maps and models to understand where they are and where they're going
Max Dupree quote: 'The first job of the leader is to Define reality' from his art of leadership book
You need approximately 100 mental models from diverse domains that work in combinations to become generative and creative
Charlie Munger's 'Poor Charlie's Almanac' introduces the lattice work of mental models concept and the Lollapalooza effect