Teaching2014-08-11·23 min

Communicating So Others Listen

Communicating So Others Listen

Eben Pagan reveals why most communication fails and teaches the fundamental principles that make messages resonate. He shares real examples from his real estate and dating businesses showing how small communication shifts can 10x results.

Communicating So Others Listen

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Key Moments

Small Communication Changes Can 10x Your Results

Small changes in communication can double, triple, or even 10x your results. Changing just the words in a headline or how you phrase an interview question can dramatically multiply responses.

2:10

How High Achievers Use Internal Communication to Drive Results

High achievers develop the ability to make clear mental pictures of what they want to create and communicate clearly with themselves throughout the process, constantly encouraging and clarifying their vision.

8:40

Small Communication Changes Can Produce 10x Response Rate Jumps

Small communication changes can produce exponential results - changing headline words can double, triple, or 10x response rates in advertisements and business communications.

2:10

The Original Meaning of Communication Was Sharing and Joining Together

The word 'communication' comes from old French meaning 'to share, to divide out, to impart, to join, to participate in' - it was originally about sharing and joining together.

11:07

Most Communication Runs on Automatic — and It Shows

Most communication happens automatically outside conscious awareness, like memorized math facts, but these automatic systems are not very effective.

11:07

High Achievers Communicate Clearly With Themselves First

High achievers develop the ability to make clear mental pictures of what they want to create, then communicate clearly with themselves throughout the achievement process.

8:40

Relevant Clips20

  • Teaching14:29

    Most Communication Is Automatic — and Most of It Is Miscommunication

    Most communication happens automatically outside conscious awareness, like memorized facts, but these automatic systems aren't very effective. Plus, most communication is actually miscommunication that doesn't achieve intended results.

  • Teaching8:40

    How High Achievers Use Internal Communication to Drive Results

    High achievers develop the ability to make clear mental pictures of what they want to create and communicate clearly with themselves throughout the process, constantly encouraging and clarifying their vision.

  • Teaching

    Six Business Outcomes That Depend on Communication Ability

    Communication skill determines your ability to get attention, get ideas to others, teach, influence, sell, and market. It's a fundamental skill that supports all key success areas in business and life.

  • Teaching2:10

    Small Communication Changes Can 10x Your Results

    Small changes in communication can double, triple, or even 10x your results. Changing just the words in a headline or how you phrase an interview question can dramatically multiply responses.

  • Teaching

    Direct Response vs Branding Ads — Why One Outperforms

    Branding ads focus on getting your name out there but don't give people a reason to respond. Direct response marketing offers specific value that makes people want to take immediate action.

  • Teaching

    Communication Skill as the Master Lever for Influence and Sales

    Your communication skill level determines your ability to get attention, teach, influence, sell, and market - it's a fundamental skill supporting all key success areas in life.

  • Teaching11:07

    The Original Meaning of Communication Was Sharing and Joining Together

    The word 'communication' comes from old French meaning 'to share, to divide out, to impart, to join, to participate in' - it was originally about sharing and joining together.

  • Teaching2:10

    Small Communication Changes Can Produce 10x Response Rate Jumps

    Small communication changes can produce exponential results - changing headline words can double, triple, or 10x response rates in advertisements and business communications.

  • Teaching17:36

    The Word Apple Is Not an Apple — Map vs Territory

    Knowledge and communication aren't the real thing - there's a big difference between the word 'apple', the mental image of an apple, and actually biting into a real apple.

  • Teaching8:40

    High Achievers Communicate Clearly With Themselves First

    High achievers develop the ability to make clear mental pictures of what they want to create, then communicate clearly with themselves throughout the achievement process.

  • Teaching16:32

    NLP Principle: Your Message Is the Response You Get

    In neuro-linguistic programming, 'the meaning of a communication is the response that you get' - not what you think you said, but how the other person actually responds.

  • Teaching

    Branding Ads Fail — Direct Response With Specific Value Gets Results

    Branding advertisements that focus on getting your name out there typically fail, while direct response marketing that offers specific value gets immediate results.

Show 8 more
  • Teaching11:07

    Most Communication Runs on Automatic — and It Shows

    Most communication happens automatically outside conscious awareness, like memorized math facts, but these automatic systems are not very effective.

  • Teaching16:32

    NLP: Meaning Is the Response You Get, Not What You Said

    In NLP, 'the meaning of a communication is the response that you get' - not what you think you said, but how the other person actually responds.

  • Teaching9:50

    Relationships Are Built on Relating, Not Information Transfer

    Relationships are built on relating - sharing commonality and feeling connected - with communication as the carrier of this relating process.

  • Teaching20:34

    Most Communication Is Actually Miscommunication

    Most communication is actually miscommunication, and most knowledge is imperfect and doesn't work out as planned in the real world.

  • Quotable16:03

    The NLP Rule Every Communicator Must Know

    The meaning of a communication is the response that you get. Not what you think it is, but how the other person responds.

  • Quotable6:03

    Changing Headline Words Can Double or Triple Ad Response

    Changing the words in the headline of an advertisement can double or triple or 10 x the response that you get.

  • Quotable

    Communication as the Master Skill Behind All Business Success

    Communication is really a fundamental skill that supports many of the key success skills in life.

  • Quotable20:34

    Why Most Communication Is Actually Miscommunication

    Most communication isn't successful. Most communication is miscommunication.

Entities Touched

Canonical Teachings

Branding advertisements that focus on getting your name out there typically fail, while direct response marketing that offers specific value gets immediate resultsSmall communication changes can produce exponential results - changing headline words can double, triple, or 10x response rates in advertisements and business communicationsHigh achievers develop the ability to make clear mental pictures of what they want to create and communicate clearly with themselves throughout the process, constantly encouraging and clarifying their visionYour communication skill level determines your ability to get attention, teach, influence, sell, and market - it's a fundamental skill supporting all key success areas in lifeThe word 'communication' comes from old French meaning 'to share, to divide out, to impart, to join, to participate in' - it was originally about sharing and joining togetherMost communication happens automatically outside conscious awareness, like memorized math facts, but these automatic systems are not very effectiveHigh achievers develop the ability to make clear mental pictures of what they want to create, then communicate clearly with themselves throughout the achievement processMost communication is actually miscommunication, and most knowledge is imperfect and doesn't work out as planned in the real worldIn neuro-linguistic programming, 'the meaning of a communication is the response that you get' - not what you think you said, but how the other person actually respondsIn NLP, 'the meaning of a communication is the response that you get' - not what you think you said, but how the other person actually responds.Knowledge and communication aren't the real thing - there's a big difference between the word 'apple', the mental image of an apple, and actually biting into a real appleRelationships are built on relating—sharing commonality and feeling connected—with communication as the carrier of this relating process

Why Communication Skills Determine Your Success

Eben opens by establishing communication as the fundamental skill that determines your ability to get attention, teach, influence, sell, and market. He explains how poor communication leads to less control, missed goals, and failed relationships, while mastery enables conscious direction of yourself and others.

Real-World Communication Lessons from Business Failures and Breakthroughs

Through personal stories from his real estate and dating businesses, Eben demonstrates how small communication changes create exponential results. His branding ad got zero calls while his direct response ad made phones ring off the hook, showing the power of value-focused messaging.

The Foundation of Human Achievement and Relationships

Eben reveals how high achievers excel at self-communication to create clear mental visions and maintain motivation. He breaks down how relationships are built on 'relating' through shared commonality, with communication as the carrier of this connecting process.

Understanding What Communication Really Is

Tracing communication's etymology from 'sharing and joining,' Eben defines it as transmitting messages through multiple channels to achieve outcomes. He exposes how most communication happens automatically outside awareness, making these ineffective systems invisible to us.

The Boundaries and Responsibility of True Communication

Using NLP's principle that 'the meaning of communication is the response you get,' Eben reframes communication responsibility. He explains how true communication extends beyond understanding to getting desired responses and being part of larger relationship systems.

The Paradox of Knowledge Versus Reality

Eben reveals the paradox that knowledge and communication aren't reality itself, yet we need them to get real results. He emphasizes that most communication is actually miscommunication, requiring constant testing and scientific method approaches to align with real-world outcomes.

Counterpoint 3

Claim:Communication is just saying something clearly so the other person understands

Reframe: True communication includes taking responsibility for the response you get and adjusting until you achieve the intended outcome

Claim:Branding advertisements that get your name out there are effective marketing

Reframe: Direct response marketing that offers specific value generates immediate, measurable results

Claim:Communication is an isolated exchange of information between people

Reframe: Communication is always part of a bigger picture including relationships, agendas, communities, and cultures

Topics

Business Frameworks

communication fundamentalsdirect response marketingcommunication optimizationself-communicationrelationship buildingconscious communicationNLP communicationknowledge vs realityscientific communication method

Common Mistakes

poor communicationbranding advertisementsignoring communication detailsunclear self-communicationpoor relationship communicationautomatic communicationassuming communication workedconfusing knowledge with realityassuming communication works