Eben PaganDiscovery Hub

When star employees make costly mistakes, focus on learning rather than punishment to maintain team loyalty and performance

Eben's team regularly makes mistakes costing $50,000-$100,000. His response: call them, ask 'what did you learn?' and frame it as a cheap lesson compared to when the business is 5x larger and it would cost $500,000.

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Eben's team regularly makes mistakes costing $50,000-$100,000. His response: call them, ask 'what did you learn?' and frame it as a cheap lesson compared to when the business is 5x larger and it would cost $500,000.