Customers perceive your business as a person, and whoever they interact with becomes the business to them
Customers perceive your business as a person, and whoever they interact with becomes the business to them. Every team member is, in their moment of contact, the entire company — which is why culture and training matter more than org charts.
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- Teaching4:04
Customers Perceive Your Business as a Single Person
Customers perceive your business as a person, and whoever they interact with becomes the business to them