AI should never communicate directly with customers due to brand safety risks including hallucinations, incorrect feature claims, and loss of brand control
AI should never communicate directly with customers due to brand safety risks including hallucinations, incorrect feature claims, and loss of brand control. AI drafts responses but humans must approve all customer-facing communications.
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AI Should Never Talk Directly to Your Customers
AI should never communicate directly with customers due to brand safety risks including hallucinations, incorrect feature claims, and loss of brand control